Privacy Policy for Ember Products and Services

Effective Date: 20th DECEMBER 2024

At Ember, we respect your privacy and are committed to protecting the personal data you provide to us. This privacy policy explains how we collect, use, and safeguard your personal information when you visit our website, purchase our products, or engage in services such as tarot readings.

1. Information We Collect

To provide you with our products and services, we collect the following personal information:

Name
Email Address
Delivery Address

We only collect information that is necessary for processing your orders, providing customer support, and communicating with you regarding your purchases and services.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

To Process Orders: We use your name, email, and delivery address to process and dispatch your orders.
To Provide Customer Support: We may use your contact details to assist with enquiries, order updates, or any issues related to our products or services.
To Communicate with You: We may send you emails regarding your order, and delivery, provided you’ve consented to receive them. You can unsubscribe from our email communications at any time.

We will never sell or share your personal information with third parties!!

3. Data Security

We take the protection of your personal data seriously. We implement appropriate technical and organisational measures to secure your data against unauthorised access, disclosure, alteration, or destruction.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including to comply with legal, accounting, or reporting obligations.

5. Sharing Your Information

We do not sell or share your personal data with third parties for marketing purposes. However, we may share your information with trusted third parties who assist in fulfilling your order (e.g., delivery services) or with legal authorities when required by law.

6. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

Access: You can request a copy of the information we hold about you.
Correction: You can request the correction of any inaccurate or incomplete information we hold about you.
Deletion: You can request the deletion of your personal data, provided there is no legal reason for us to retain it.
Withdrawal of Consent: You can withdraw consent for us to use your data for marketing purposes at any time.
Objection to Processing: You may object to the processing of your data in certain circumstances.

To exercise any of these rights, please contact us using the contact details below.

7. Our Products and Services

Please note that all of our herbal teas are for general food use only and do not claim to have medicinal benefits or to make life-altering changes. Our herbal teas and creams are not intended to diagnose, treat, cure, or prevent any medical conditions. We recommend that customers consult with a qualified healthcare professional before using any herbal products, particularly if they have existing health conditions.

Additionally, our tarot readings are provided as a form of spiritual guidance and entertainment. They are not intended to replace professional advice or consultation in any area, including medical, psychological, or financial matters.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we update our policy, we will post the revised version on this page and update the effective date.

9. Contact Us

If you have any questions about this privacy policy or the personal information we hold, please contact us:

Email Emberbacktotheroot@gmail.com

Phone: 07496506088
Full Name: Sophie Ffion Gordon